PowerSmart Energy Ltd. FAQ

  1. How long I should charge my new before first use?
  2. Can I use my original battery charger to charge the PowerSmart Energy Ltd. battery?
  3. How do I know my battery has been fully charged?
  4. Why is there a run-time difference comparing with the OEM batteries?
  5. What should I do for storing my battery?
  6. What is the reason the run-time of my battery becomes shorter and shorter?
  7. Why does my battery life become shorter in cold temperatures?
  8. What is the warranty on my product(s)?
  9. What should I do for the defective product(s) while I've just bought?
  10. Where is your Repair Centre?
  11. What is the repair procedure?
  12. What is a deal if the defective product(s) cannot be repaired?
  13. Must I return the defective product(s) in person?
  14. What should I do if I do not have time to get my product(s) back?
  15. If I lost my official receipt and/or warranty card, what should I do?

1. How long I should charge my new before first use?

Upon initial use, the battery may require to charge fully for achieving the maximum capacity. Most batteries will automatically stop charging when they have been fully charged.


2. Can I use my original battery charger to charge the PowerSmart Energy Ltd. battery?

All of our batteries can be charged by the original battery chargers. On the other hand, our battery chargers can charge the OEM batteries.


3. How do I know my battery has been fully charged?

There are charging status LED indicators on our battery chargers. The LED "STAUTS" lights in red and the LED "CHARGER" flashes in green while the battery charger connected to the power supply. After you've loaded the battery, the LED "CHARGER" lights in red. The LED "CHARGER" flashes in green and red alternately when the battery is almost achieving maximum capacity (over 90%). The LED "CHARGER" will lights green when the charger completed the charging process.


4. Why is there a run-time difference comparing with the OEM batteries?

All of our batteries are manufactured with high quality cells, which may not be the same material as that in OEM batteries. Actually, almost all electronic device manufacturers do not produce the batteries used in the devices. They all have to be manufactured by outside battery manufacturers. Therefore, there's no difference in turns of quality and reliability. Our aim to provide the best quality and high-performance batteries to our customers, we have adjusted the batteries' internal resistance for more stable and more reliable. As a result, there will be a little bit difference in our batteries run-time comparing with the OEM batteries' (no more than 10%).


5. What should I do for storing my battery?

If the battery will not be in use for a month or longer, it is recommended that it should be removed from the device and stored in a cool, dry, clean place. Moreover, a charged battery may eventually lose its charge if unused. It may therefore be necessary to recharge the battery after a storage period (May be 3 months once).


6. What is the reason the run-time of my battery becomes shorter and shorter?

The batteries may at their end of useful life. Batteries are consumable products. After exceeding the battery life range, the batteries' charging and discharging efficiency will decline dramatically; therefore, it's time to get a new battery.


7. Why does my battery life become shorter in cold temperatures?

In general, battery is able to work in cold temperatures. But batteries will perform poorly at very low temperatures. Don't store your device in sub-zero temperatures; your battery may not have enough power to maintain the electronic device running.


8. What is the warranty on my product(s)?

All of our products carry a one-year warranty, starting from date of purchase. Defective items will be replaced at no cost during the warranty period. The Warranty Card must be presented together with the official purchase receipt which shows the date of purchase whenever any warranty service is required.


9. What should I do for the defective product(s) while I've just bought?

If the product(s) is defective, you can exchange it with the seller that you've purchased, within 7 days of purchase. When the product(s) is currently out of stock, you can visit our Repair Centre for exchanging the defective product(s).


10. Where is your Repair Centre?

In case of replacement or repair is needed, feel free to visit our repair centre:

Flat 1003, 10/F,
Hopeful Factory Centre,
10-16 Wo Shing Street,
Fotan, N.T., Hong Kong
Opening hours: Monday - Friday (9:30 - 13:00 and 14:00 - 17:30)

Call us to schedule an appointment and please remember to present your warranty card and official purchase receipt whenever any warranty service is required. Customers, who have any special enquiry, please contact us at (852) 2690-9323 during 9:00 to 14:00.

11. What is the repair procedure?

In case of repair is needed, our technician will check and analysis the problem of the defective product(s). 7 to 10 business days will be needed for such process. We'll notify you via phone when the product(s) is available (Please remember to present your official repair receipt).

** To speed up the processing of repair, please provide us the information of machine you are using.


12. What is a deal if the defective product(s) cannot be repaired?

Our aim is to provide the best service to our customer. In case of the defective product(s) cannot be repaired after examination of the product(s), our company will exchange a brand new to you for the same model during the warranty period.

** Warranty is void if the battery pack has been improperly charged, installed or misused in any way


13. Must I return the defective product(s) in person?

It is not necessary for returning the defective product(s) in person. Authorized person can help you to do so. In addition, you can mail your defective product(s) by express to our Repair Centre. For any customers who refer to mail us by express (the warranty card and official purchase receipt should be included in the package), call us for the day of package arrival. Customer should be responsible for transporting fee of the express services.

** We are not responsible for merchandise lost or damaged in return shipping.


14. What should I do if I do not have time to get my product(s) back?

Customer can request us to mail the repaired product(s) back by express (must be commercial delivery address). HK$20 will be charged for such service and please inform us to arrange this service. Customer should be responsible for transporting fee of the express services.

** PowerSmart Energy Ltd. is not responsible for product(s) lost or damaged during shipment


15. If I lost my official receipt and/or warranty card, what should I do?

Warranty is valid only if customer can present the Warranty Card and official purchase receipt whenever any warranty service is required, during the warranty period.

We must charge you a repair service fee (repair service fee will be within the range of HK$80 ~ HK$200, depends on the part of the product(s)), even within the warranty period, if customer lost official receipt and/or warranty card. The repaired product(s) carry a 7-days warranty, starting from available date of the product(s).